The aim of this course is to provide reception and frontline staff with an understanding of the requirements and duties performed at reception and frontline, as well as provide them with the ability to perform these duties at a world class level.
WHO CAN ATTEND
Anyone seeking gainful employment as a Receptionist, Frontline Staff, Switchboard Operator and Call Centre Agents.
OUTCOMES
- Full understanding of the Receptionist/Frontline Staff role
- Being an Ambassador for a company
- Effective safety and security at the Reception/Frontline desk
- Business Communication
- Understanding the importance or receiving, greeting and directing visitors professionally
- Offering an advisory role to visitors and guests
- Offering a professional telephone service
- Providing solutions for problems arising at the Reception/Frontline desk
- Providing excellent Customer Service to internal, external and difficult Clients
- Processing professional emails.
- Understanding Quality Principles in the Workplace.
COURSE CONTENT
- Professional Image vs Personal Image
- The role of a Receptionist / Frontline staff and the diversity of duties performed
- Being a company Ambassador
- Providing a safety and secure atmosphere
- Communication at the Workplace
- Telephone and Business Etiquette
- Professional processing of incoming and outgoing telephone calls
- Correct Message Taking
- Offering excellent Customer Care
- Solving Emergencies at Reception/Frontline Desk
- Email Etiquette
- Quality Principles at the Workplace.
Booking Policy
Complete and email Learner
- Enrolment Form to info@domesticblissct.co.za
- Receive Invoice
- Send proof of payment to info@domesticblissct.co.za
- Receive confirmation of training dates and time.
Cancellation Policy
Cancellations received 48 hours prior to training, will be subjected to 30% of the training fee.